Cancellation, Refund, and Service Delivery

1. Delivery and deposit

The service is provided at the campsite during the confirmed period of use; no physical product is shipped. No deposit is taken. If payment has not yet been made for a transaction, there is no collected amount to refund.

2. Cancellation and proportional refund under the monthly model

To cancel the monthly service, you may contact the business by telephone or email. In your request, state your full name, reservation/agreement information, and the date on which you wish to terminate the service. The notification date and the date on which use is terminated are recorded; the cancellation and refund calculation is confirmed to you. Collections for subsequent periods are stopped.

The amount for the collected period is divided by the actual number of days in that billing period. The daily amount is multiplied by the number of days for which the service was in use. The resulting usage amount is deducted from the amount collected for the period, and the remaining amount is refunded. A month is not always assumed to have 30 days. The relevant date is the date on which the service ends and use of the parcel/area is discontinued; days on which the customer was merely not physically present at the campsite are not, by themselves, counted as unused time.

Example: If 9,000 TL was collected for a 30-day period and use lasted 10 days, the usage amount is 3,000 TL and the refund is 6,000 TL. This is only a calculation example, not a price quotation. No additional cancellation fee is applied to this proportional calculation under the monthly model.

3. Short-term stays, annual parcels, and additional services

For a short-term stay, if early termination is requested during a paid period, the amount for the unused period is refunded after deducting the period used. The actual number of days of the relevant reservation is used to determine the length of the period.

For existing signed annual parcel agreements, the provisions concerning the term, termination, and payment apply; paying the annual fee in monthly installments does not create a monthly cancellation right. This policy does not amend existing agreements retroactively. Matters not regulated in the agreement and mandatory legal rights are assessed separately.

For additionally ordered services, the service actually provided and the previously disclosed fee are calculated separately. The fee for an additional service that was not provided is not deemed used merely because a general cancellation request was made.

4. Issuing the refund

The refund calculation is explained to the customer together with the collection and the period used. Statutory periods are reserved. Amounts collected by card are refunded to the relevant payment instrument; the customer's card number or security code is not requested by message. The time taken by the bank to credit the amount may vary; the outcome of the transaction is also notified.

5. Statutory right of withdrawal and service defects

Article 15/1-g of the Regulation on Distance Contracts lists accommodation services provided on a specified date or during a specified period among the exceptions to the right of withdrawal. This exception does not automatically apply to every parcel-use agreement; the nature of the transaction is taken into account.

This exception does not remove the contractual cancellation/refund right granted above or the legal rights arising from the service not being provided, or not being provided properly. In transactions in which the right of withdrawal arises, the applicable statutory methods and periods apply. You may use the business contact channels below to submit a cancellation notice.